1
Information We Collect
We may collect information directly from you, automatically through your use of our Services, or from third parties.
1.1 Information You Provide
- Account information: Your name, email address, company name, job title, username, password, and registration details.
- Contact information: Details provided when contacting support, requesting information, or subscribing.
- Billing information: Payment details necessary to process purchases. Card details are processed directly by third-party payment providers.
- User content: Files, messages, data, or materials uploaded or submitted through our Services.
- Business information: Information relating to your organization where you use our Services on behalf of a business.
1.2 Information Collected Automatically
IP address & location
Browser type and version
Operating system & device info
Device identifiers
Usage patterns & visit duration
Diagnostic logs & error info
We may use cookies, pixels, local storage, and similar technologies to operate, secure, analyse, and improve our Services.
2
How We Use Your Information
We may use personal information for the following purposes:
- Provide, operate, and maintain Services.
- Create and manage user accounts.
- Process transactions and subscriptions.
- Provide customer and technical support.
- Send security alerts & system updates.
- Send marketing where permitted by law.
- Detect and prevent fraud & abuse.
- Comply with applicable legal obligations.
3
Legal Bases for Processing
Where applicable law requires a legal basis for processing personal information, we rely on:
- Performance of a contract with you.
- Compliance with a legal obligation.
- Our legitimate business interests (provided rights are not overridden).
- Your consent.
- Protection of vital interests.
4
Cookies and Similar Technologies
We use cookies and similar technologies to remember preferences, maintain user sessions, analyze interactions, and improve security. You can control cookies through browser settings.
5
How We Share Information
We do not sell your personal information for money.
Service Providers: We use trusted third-party providers for hosting, cloud infrastructure, payment processing, analytics, customer support, and security under strict contractual safeguards.
Business Customers & Administrators: If accessed via an organization account, account admins may access and manage associated data.
Legal & Business Transfers: Disclosures may occur to comply with law, subpoenas, or during mergers, acquisitions, or asset sales.
6
Data Retention
We retain personal information for as long as reasonably necessary to provide our Services, maintain business records, comply with legal obligations, and resolve disputes.
7
Data Security
We deploy administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration.
8
Data Processing on Behalf of Customers
Where OrbionSoft provides SaaS services to business customers, we process certain customer data as a data processor on behalf of the customer according to their instructions.
9
International Data Transfers
Your information may be processed in countries outside your residence jurisdiction. Appropriate safeguards are implemented for international data transfers.
10
Your Privacy Rights
Depending on your jurisdiction, you may have rights regarding your personal information:
Request access to personal data
Request correction of inaccuracies
Request deletion of personal data
Restrict or object to processing
To exercise your privacy rights, contact us at hello@orbionsoft.com.
11
Marketing Communications
You may unsubscribe from marketing communications at any time. Transactional and service-related emails will continue as necessary.
12
Children's Privacy
Our Services are not directed to children under the age required by law. We do not knowingly collect personal information from children.
13
Third-Party Services and Links
We are not responsible for the privacy practices, security, or content of third-party websites or services linked within our platform.
14
Third-Party Analytics
We may use analytics providers to understand service usage and performance trends. Analytics data is processed according to provider policies.
15
Do Not Track Signals
Because there is no uniform standard for Do Not Track signals, our Services may not respond to all browser-based DNT signals unless required by law.
16 & 17
United States & California Privacy Rights
Residents of U.S. states (including California under CCPA/CPRA) have specific rights regarding access, deletion, and control of their personal information.
OrbionSoft does not sell personal information for monetary consideration and will not discriminate against users exercising privacy rights.
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Changes to This Privacy Policy
We may update this Privacy Policy periodically. The "Last Updated" date at the top of this page will be updated accordingly.
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Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
